The formula is simple.
We err in judgment and must pay our dues.
Sometimes, the reparations start and finish with a real apology. Often however, sorry is just the beginning with ramifications – to career; to reputation; to trustworthiness – far reaching. When the mistake is big, the ramifications will have their own steam and will play out whether an apology is uttered or not.
The act then becomes a choice of consciences and an enterprise of healing. It’s a matter of character – maturity, true remorse, and humility – and therefore saying sorry is acknowledging that these things matter.
You’re going to make mistakes – we all understand that – so it is not your perfection that defines your greatness, it is your response to failure.